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Frequently Asked Questions


Below are a selection of the questions and queries that we thought you may find useful.  If you have any other questions, please do not hesitate to contact us and we will be happy to assist you further

Do you offer nationwide coverage?


Yes we do! Using our trusted network of service providers who are all certified members of the IWSA, we are proud to offer nationwide coverage to all of exisiting and new clients.  You still get the same fantastic service, a single point of contact for all queries be it service or account based and the peace of mind that we will ensure that all services are completed on time, every time, no matter where you may be located

90 day money back guarantee, how does that work?


It really is as simple as it sounds.  If you are not happy with our service within the first 90 days, we will allow you to cancel without charge and will even give a refund.  It is a no quibble guarantee that we offer to all new clients to allow you to try our services without the risk of being tied into a long service agreement.  We are immensely proud that in 12 years of trading, not a single client has made use of the money back guarantee.  It just goes to show how brilliant we are at keeping our clients happy.  

Why do I need Sanitary Disposal Services?​


If your company has any female employees, or if women from other companies visit your premises, in many cases you can break employment law, environmental law or health and safety law without even knowing it. There are several pieces of legislation that mean that as a business or an organisation providing toilets for public or employee use, you have a duty to ensure that provisions are in place for the correct disposal of sanitary waste. 

The Environment Protection Act 1990
This act places a legal "duty of care" upon you and your organisation to ensure that all waste produced on your premises is correctly managed up to the point of final disposal. You must take all reasonable steps to ensure that:

• Your waste disposal contractors are registered waste carriers

• Final disposal is carried out according to legal requirements, and at a licensed landfill or incineration facility


Waste must be carried by a licensed carrier and a full audit trail of documentation must be available at all times. Failure to comply can lead to a large fine or a term of imprisonment. This applies to all commercial premises, even if only one female is employed. This regulation is further endorsed by the Water Industries Act 1991, which  clearly states:

Water Industries Act 1991

 No items should be flushed that could cause a blockage within a drain or sewer.


As well as public drains your own drains could be very expensive to repair


The approved code of practice for Regulation 21 of the Workplace (Health, Safety and Welfare) Regulations 1992, advises that:

  • Sanitary Disposal -"in the case of water closets (cubicles) used by women, suitable means should be provided for the disposal of sanitary dressings".  This includes disabled bathrooms / cubicles.

  • Washing Facilities - "Washing facilities...must include towels or other suitable means of drying".Warm Air Dryers & Paper Dispensers- 

  • Toilet Roll Holders- "toilet paper in a holder or dispenser...should be provided".

  • Soap Dispensers- "Washing facilities...must include soap or other suitable means of cleaning".

  • Air Freshening"Effective and suitable provision shall be made to ensure that every enclosed workplace is ventilated by a sufficient quantity of fresh or purified air"    and suitable   "means should be taken to prevent odours from lingering in and from entering into other rooms"

At Diamond Hygiene, we can talk you through all of these, assessing your current provisions and offer guidance and solutions to any issues that you may have.

Why can't I put my nappy waste into my general waste bin?


Nappies are not classified as controlled waste but legally have to be separated from ‘standard waste’.  As a business or organisation, if there is a liklehood of you needing to dispose of nappy waste, then we can provide you with a solution by supplying a whole range of nappy disposal servces to suit your needs.  All services provided include your free waste transfer documentation

​How is my waste disposed of?


Since we first began, the decision was made to ensure that we never landfill any waste that we collect from our clients premises.  We have never gone back on this pledge and we will never will.  All waste we collect from your premises is transported directly to "Energy From Recovery Incineration Plant.  For more details on this process, please contact us and we will be happy to provide you with more information

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